Welcome to krivoza LLC! These Terms and Conditions ("Terms") govern your access to and use of the krivoza LLC website, located at https://krivoza.com/ (the "Site"), and all services provided by krivoza LLC ("we," "us," or "our"). By accessing or using our Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our Site.
1. About Us
krivoza LLC is an online retailer specializing in car electronics. We are an LLC registered in the US.
Our Address: 118 Meridian Way Ste 1, Richmond, Kentucky 40475, United States
Contact Email: support@krivoza.com
Contact Phone: +1 562-941-4669
Customer Service Hours: Monday-Friday 9AM-5PM EST
2. Privacy Policy
Your privacy is very important to us. Please review our Privacy Policy to understand how we collect, use, and disclose information about you. This Privacy Policy is incorporated into these Terms by reference.
3. Products and Services
We offer a range of car electronics for purchase through our Site. All products are subject to availability. We reserve the right to discontinue any product at any time. We make every effort to display the colors, features, and specifications of our products as accurately as possible, but we cannot guarantee that your device's display will accurately reflect the actual product.
4. Pricing and Payments
All prices displayed on the Site are in US Dollars ($) and are subject to change without notice. Applicable sales tax will be added to the price of purchases as required by law.
Accepted Payment Methods: We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, and Stripe. All payments are processed securely. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site.
5. Order Acceptance and Cancellation
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verifications or information before accepting any order. We reserve the right to refuse any order you place with us.
6. Shipping Policy
We currently ship orders only within the United States. We do not offer international shipping.
Order Processing Time: All orders are processed and prepared for shipment within 1-2 business days (Monday-Friday, excluding holidays) after your order is placed.
Shipping Rates: We are pleased to offer
Free Shipping on all orders.
Estimated Delivery Time: Once shipped, your order is expected to be delivered within 3-5 business days. Please note that these are estimates, and actual delivery times may vary due to unforeseen circumstances or carrier delays.
7. Returns and Refunds Policy
We want you to be completely satisfied with your purchase from krivoza LLC.
Return Window: You may return eligible items within 30 days from the date of delivery.
Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. A receipt or proof of purchase is required.
How to Initiate a Return: To start a return, please contact us at support@krivoza.com or call us at +1 562-941-4669 during customer service hours. We will provide you with instructions on how to return your product.
Return Shipping: krivoza LLC will cover the cost of return shipping. We will provide you with a prepaid shipping label for eligible returns.
Restocking Fee: We do not charge any restocking fees for returns.
Refunds: Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of business days, typically 5-10 business days after approval.
Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@krivoza.com.
8. Intellectual Property
The Site and all of its content, including but not limited to text, graphics, logos, images, and software, are the property of krivoza LLC or its content suppliers and are protected by US and international copyright, trademark, and other intellectual property laws. You may not use any content from our Site without our express written permission.
9. User Conduct / Prohibited Activities
You agree not to use the Site for any unlawful purpose or any purpose prohibited by these Terms. You may not use the Site in any manner that could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site.
10. Disclaimers
The Site and all products are provided on an "as is" and "as available" basis. krivoza LLC makes no representations or warranties of any kind, express or implied, as to the operation of the Site or the information, content, materials, or products included on the Site. To the fullest extent permissible by applicable law, krivoza LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.
11. Limitation of Liability
In no event shall krivoza LLC, its directors, employees, or agents be liable for any indirect, incidental, special, punitive, or consequential damages whatsoever arising out of or related to your use of the Site or products purchased from the Site, regardless of the theory of liability, even if krivoza LLC has been advised of the possibility of such damages.
12. Indemnification
You agree to indemnify, defend, and hold harmless krivoza LLC, its officers, directors, employees, agents, and third parties, for any losses, costs, liabilities, and expenses (including reasonable attorneys' fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of these Terms or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. krivoza LLC reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with krivoza LLC in asserting any available defenses.
13. Governing Law / Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Kentucky, US, without regard to its conflict of law principles. Any legal action or proceeding arising out of or relating to these Terms or your use of the Site shall be exclusively brought in the federal or state courts located in Kentucky, US, and you consent to the jurisdiction of such courts.
14. Changes to Terms
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes to these Terms constitutes acceptance of those changes.
15. Severability
In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.
16. Entire Agreement
These Terms and any policies or operating rules posted by us on this Site or in respect to the Site constitute the entire agreement and understanding between you and us and govern your use of the Site, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).
17. Contact Information
Questions about the Terms and Conditions should be sent to us at support@krivoza.com or by mail to:
krivoza LLC
118 Meridian Way Ste 1 Richmond, Kentucky 40475 United States
You can also reach us by phone at +1 562-941-4669 during our
customer service hours: Monday-Friday 9AM-5PM EST.